Return Policy & Personalized Policy

– Goods sold on this website are supplied in good faith. Personalized items, by nature of the product may not be returned as these are made to order.

– This includes products that are cut to order, e.g. specifically cut letters, box toppers etc.

If however you order the wrong non personalized item and are not completely satisfied with the non personalized items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (i.e. they have been handled with reasonable care),we will refund the costs of the goods in full less the carriage costs incurred by us.

All goods delivered must be checked upon receipt of delivery. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 24 hours of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

To make a return contact for further information.

Your rights to return goods are protected under the UE Distance Selling Directive.